NICTA Confirms Complaints about Retail ICT Services

The National Information and Communications Technology Authority (NICTA) has confirmed receiving general complaints regarding certain retail ICT services and is in the process of investigating the issues surrounding the matter.

The issues relate to the following mobile services:

1. Voicemail service charges;
2. Data bundle charges, and;
3. Promotional advertising.

NICTA Principal Consumer Analyst, Andirauga Paru Nongkas

NICTA stated that as regulator of the ICT industry, they have taken consumer complaints seriously and have started the necessary process as required under Section 238, 239 and 240 of NICT Act 2009 to investigate.

They also assured the general public that they were committed to resolving these issues amicably in the interest of the consumer welfare.

NICTA’s Principal Consumer Analyst, Andirauga Paru Nongkas of the Consumer Affairs branch is currently investigating the complaints.

• About
• Latest Posts

Bernard Sinai

Bernard is a writer, martial art enthusiast and geek.

Latest posts by Bernard Sinai (see all)

• PNG Government Introduces ICT Procurement Standards and Best Practices 2025 - October 16, 2025
• Understanding 5G: The Future of Connectivity - October 12, 2025
• Hackers Publish Qantas Customers’ Data on Dark Web After Third-Party Breach - October 12, 2025