The Case of the Disappearing Data
So what happened to the 3 Day bundle I bought? Has it expired? Has it been used up? If so, then why doesn’t it show? Why am I not able to see its balance? I’m really pissed at this and I’ve emailed Customer Care for some answers.
Yesterday, I purchase a 3 Day 375MB pass at 1:34pm. Today, when trying to check my data balance, I get the “You do not have any available bundles”.
So what happened to the bundle I purchased? Has it already expired? Have I used up all the data?
I have also tried to contact them through Twitter.
@DigicelPNG Yesterday, I bought a 3 Day 375MB data pass at 1:34pm. Today, “You do not have any available bundles” Has it expired?
— Bernard Sinai (@bernardsinai) November 21, 2016
I believe there is fishy smell to this whole mess, and I hope someone can get this sorted out quick.
So after sending the email, Customer Care replies and asks me to verify my number and when the transaction took place. Once I did, I was notified that they would check and get back to me. Sure enough, 10 minutes later I get an email saying that my data bundle was still active and that I had 175MB available.
Hi there Bernard,
Thank you for your patience.
Thorough checks have confirmed that your 3Day 375 MB plan is available 175 Megabytes and is active.
Please kindly confirm by checking your balance via *130# once again we apologize for the inconvenience caused.
Customer Care PNG
I used the USSD code provided and verified the amount. However, I’m still not satisfied and I’ve queried why I can’t see my data balance using the *777# code.
I’m yet to get a response from them but if anyone is facing the same issue, please share your experience.